Terms and Conditions
Introduction
These Terms and Conditions govern the use of general cleaning services for buildings provided by the service provider. By requesting, booking, or receiving any cleaning service, clients confirm that they have read, understood, and accepted the terms outlined in this document.
These terms apply to all users, whether residential, commercial, or industrial clients, regardless of the size or frequency of the requested cleaning services.
Service Overview
Description of Services
The cleaning services offered include, but are not limited to:
- General cleaning of commercial, industrial, and residential buildings
- Deep cleaning and post-construction cleanup
- Move-in/move-out cleaning
- Scheduled cleaning on daily, weekly, or monthly bases
- One-time or custom cleaning solutions based on property type
All services are performed using professional-grade equipment and eco-friendly cleaning supplies unless otherwise specified.
Service Areas
Cleaning services are available in designated service regions. Areas outside the core operating zone may be subject to additional charges or limited availability.
Booking and Scheduling
How to Book
Clients may request services via phone, email, or official booking systems. Each request should include:
- Type of cleaning required
- Preferred date and time
- Size and condition of the building
- Any special instructions or access restrictions
Confirmation will be provided in writing once the booking is accepted and scheduled.
Minimum Lead Time
Standard appointments require a minimum 48-hour notice. Urgent or same-day cleaning services may be arranged subject to availability and a priority fee.
Service Window
Cleaning appointments are scheduled within agreed timeframes. Due to variable factors such as traffic or extended cleaning times at previous sites, a grace period of up to 60 minutes may apply.
Client Obligations
Access and Readiness
Clients are responsible for ensuring access to the property at the scheduled time. This includes:
- Unlocked doors or key/code access
- Clear workspaces free of hazards or obstructions
- Availability of utilities (water, electricity, lighting)
If access is not possible or the site is not ready for cleaning, the service may be marked as completed or rescheduled with an additional fee.
Pets and Occupants
To ensure safety, pets should be secured or kept away from active cleaning areas. Occupants should avoid interfering with cleaning operations during service delivery.
Pricing and Payments
Service Rates
Pricing is determined based on:
- Building size and type
- Cleaning intensity (light, standard, or deep cleaning)
- Frequency and schedule
- Access conditions or special requirements
A customized quote will be provided in advance. Rates are inclusive of labor, equipment, and cleaning products unless stated otherwise.
Invoicing and Payment Terms
Full payment is required:
- Before or on the day of service for first-time or one-time cleanings
- Within 7 days of invoice date for recurring commercial clients
Accepted payment methods include bank transfer, card payments, and approved electronic payment systems. Late payments may result in service suspension or penalties.
Cancellations and Rescheduling
Cancellation Policy
Clients may cancel scheduled services according to the following terms:
| Notice Period Before Service | Cancellation Fee |
|---|---|
| More than 48 hours | No charge |
| 24 to 48 hours | 50% of quoted price |
| Less than 24 hours | 100% of quoted price |
All cancellation requests must be submitted and confirmed in writing.
Rescheduling Terms
Rescheduling is allowed once without penalty if requested at least 48 hours in advance. Multiple or last-minute changes may be subject to a rescheduling fee.
Service Guarantee
Quality Standards
General cleaning services are delivered to high professional standards. Every effort is made to:
- Remove visible dirt, dust, and debris
- Disinfect high-touch surfaces
- Leave the building tidy and organized
- Meet hygiene and presentation requirements
A quality control checklist may be used for consistent results.
Satisfaction Resolution
If the client believes the service was not delivered as agreed, a complaint must be submitted within 48 hours of completion. Depending on the issue, a re-clean or partial refund may be offered following an internal review.
Limitations of Service
Scope Exclusions
The cleaning team does not perform:
- Structural repairs or maintenance
- Mold removal requiring certified remediation
- Cleaning in biohazardous or pest-infested environments
- Climbing beyond safe heights or cleaning areas without proper access
Specialized tasks may be referred to third-party contractors.
Force Majeure
The provider is not liable for delays, cancellations, or reduced service quality caused by force majeure events, including extreme weather, equipment failure, or unforeseen emergencies.
Health and Safety
Safe Working Conditions
The provider reserves the right to decline or stop cleaning if the working environment is unsafe, including:
- Presence of aggressive animals
- Hazardous chemicals or waste
- Exposure to bodily fluids, fire hazards, or unstable structures
Proper protective gear and cleaning protocols are always followed to ensure safety.
COVID-19 and Infectious Disease Measures
Cleaning teams follow recommended hygiene practices and can accommodate disinfection services for high-risk environments. Clients must disclose any known exposure or recent cases of infectious disease on-site.
Liability and Damages
Property Protection
While care is taken during every service, accidental damage may occur. The provider holds liability insurance and investigates each claim.
Clients must report any damages within 48 hours. Claims submitted later may not be honored.
Limitations of Liability
The provider is not liable for:
- Pre-existing damage or wear
- Items not listed or properly secured before service
- Hidden defects, loose fixtures, or unstable materials
Valuables should be safely stored. Fragile items must be disclosed before the cleaning begins.
Confidentiality and Privacy
Data Use and Storage
Client data is used only to manage service delivery, invoicing, and communication. No information is shared with third parties without consent, except where required by law.
Payment data is processed securely, and all digital records are stored in compliance with privacy laws.
On-Site Discretion
Cleaning teams maintain discretion during service and avoid interference with personal or confidential items. If sensitive documents or devices are found, they will not be disturbed unless instructed otherwise.
Intellectual Property
All branding, logos, service descriptions, and materials published by the provider remain the intellectual property of the provider and may not be copied or used without written permission.
Any digital content or promotional materials provided to clients are for personal or internal use only.
Contract Duration and Termination
One-Time Services
These terms apply automatically to all one-time service bookings and conclude once the service and payment are completed.
Ongoing Agreements
For recurring cleaning contracts, either party may terminate the agreement with at least 14 days’ written notice. Shorter notices may be accepted subject to settlement of outstanding payments and applicable fees.
Failure to meet payment terms, repeated rescheduling, or breaches of conduct may lead to contract termination without notice.
Dispute Resolution
Complaints Handling
Clients are encouraged to raise concerns through the official communication channels. Most disputes are resolved quickly through dialogue and follow-up.
Legal Jurisdiction
These Terms and Conditions are governed by local laws applicable to business operations at the service provider’s registered location. Disputes that cannot be resolved informally will be subject to the jurisdiction of the relevant civil courts.
Amendments to Terms
The provider may revise these Terms and Conditions periodically to reflect changes in operations, laws, or service standards. The latest version will always be accessible via the official website.
Continued use of the service after updates implies acceptance of the new terms.